●Engagement Ring・Wedding Ring
Size alteration, size exchange service*:
・A three-year free size alteration period is provided. A service charge of HK$500 will be levied after the free alteration period expired.
・For the ring style that cannot alter its size, a three-year free size exchange service is provided. A service charge of HK$1,000 will be levied after the free exchange period expired.
if the new size required is out of standard ring size scales, a special size handling charge will be applied. (Please check with our consultant for the exact cost. This charge is required even the ring is still within free alteration or free exhange period.)
・A one-year free repair peroid is provided. A service charge of HK$500 will be levied after the one-year free repair period expired.
・Free repairment is provided if the side diamonds fell out from the ring within one-year of purchase. Afterwards, a separate quotation for the charges will be given.
・We may not be able to provide free service to some of the ring styles due to its special finishing and polishing procedures.
* This is not applicable to the main diamond of engagement ring and pink side diamonds.
●Anniversary / Fashion Jewelry
Size alteration for eternity rings and special designs by quotation.
・A one-year free repair peroid is provided for manufacturing defects. Afterwards, a quotation for the charges will be given after assessment.
・General wear and tear, misuse, and tarnishing are not covered under the warranty.
*The after service mentioned above is only applicable to items purchased within Hong Kong.
*Items purchased outside of Hong Kong will not be entitled for the free of charge warranty period.
*If you required service from another region, please visit I-PRIMO official website of such region for more information.